OLL.E PinG Reservation Terms

Last Updated: 20 October 2026

These terms apply when you reserve an OLL.E PinG device on olle.tech. They are between you and OLL.E, Inc., 603 Patterson St, Memphis, TN 38111, USA ("OLL.E", "we"). You accept them by ticking the box at checkout. Our general Terms & Conditions and Privacy Policy also apply; where they differ on a PinG reservation, these terms win.

  • You pay a refundable deposit today to hold one PinG.
  • When your PinG ships, we automatically charge the same card for the balance plus the shipping fee you saw before paying, plus any sales tax due for your delivery address.
  • Outside the United States, import duties and taxes are not included: you pay them to your local customs on delivery.
  • You can cancel any time before it ships and get your deposit back in full.
  • PinG is still in development and not yet certified. It ships only once it is certified for your country, and if that can't happen you get a full refund.

A reservation holds one PinG unit for you from the production batch shown on the PinG page. PinG is in development. The shipping date shown is an estimate, not a promise. The colour you choose is the colour we ship.

  • Today: the deposit shown at checkout.
  • When your PinG ships: the balance of the PinG price plus the shipping fee for your country, and any sales tax due, in one charge.

The PinG price, the balance and your shipping fee are shown before you pay and fixed when you reserve; we will not raise them. No tax is charged on the deposit. Where sales tax is due on your purchase, it is calculated for your delivery address on the full PinG price and the shipping fee when your PinG ships, and added to that charge; your deposit is deducted from the amount due, and your receipt shows each line. All amounts are in US dollars; your bank may add its own currency conversion fees.

By reserving, you authorise OLL.E to save the card you pay with, through our payment processor Stripe, and to charge it once, without asking you again, when your PinG is ready to ship — for the amounts described in Section 3. We email you a receipt for each charge. The charges appear on your statement as OLLE* PING DEPOSIT and OLLE PING BALANCE. If your bank issues you a new card, Stripe may receive the updated details automatically and we charge that card. This permission ends when your reservation is shipped and paid, cancelled or refunded.

If your card is declined, Stripe will retry and email you a secure link to pay with a card of your choice, and we will contact you as well. We ship only once the payment has gone through. If we still cannot collect payment after trying to reach you for 30 days, we may cancel your reservation and refund your deposit.

PinG uses Bluetooth and needs radio certifications (such as FCC in the United States and CE in the European Union) before it can be sold. It does not hold them yet. We ship to your country only after PinG is certified for it. If PinG cannot be certified for, or legally delivered to, your country, we cancel your reservation and refund your deposit in full. FCC rules do not cover consumer protection or contract law.

If the estimated shipping date changes, we email you the new estimate and remind you that you can cancel for a full refund. If we have to delay again after that, we will ask you to confirm that you want to keep your reservation; if you do not confirm, we cancel it and refund your deposit.

United States: PinG ships from stock already imported into the US; import duties are included. All other countries: PinG ships directly from our manufacturing partner in China or Hong Kong under DAP (Delivered at Place) terms. The price you pay covers the product and shipping only. Import duties, taxes and customs clearance fees are not included; they are set and collected by your local customs authority on arrival, and are yours to pay. If you refuse to pay them and the parcel is returned to us, we refund the PinG price less the shipping fee and any return costs we are charged.

We deliver to the address you gave at checkout, which must be in the country you chose before paying. Some countries require an ID or tax number for customs; please provide it if your courier asks. To change your address before shipping, email us. We email you tracking details when it ships.

  • Before it ships: cancel any time by emailing info@olle.tech with your order ID. We refund your deposit in full to the card you paid with within 7 days of your request.
  • After delivery: you can return an unused PinG within 14 days of delivery for a refund of the PinG price. Contact us first; return shipping is at your cost unless the device is faulty.
  • Faulty devices: contact us and we will repair, replace or refund it. Nothing in these terms limits the rights you have under the consumer law of your country.

A reservation may come with OLL.E usage credits, added to your OLL.E account once the deposit is paid. Each OLL.E account receives the reservation bonus once. The credits follow Section 10.2 of our Terms & Conditions: they have no cash value and cannot be exchanged for money. If your reservation is cancelled, refunded or disputed, any reservation credits you have not used are removed; credits you have already used are not charged back to you.

You can reserve from the countries offered at checkout. In some countries we cannot take reservations yet and offer a waitlist instead. We may refuse or cancel a reservation, with a full refund, where we cannot lawfully sell or deliver to the buyer.

If something about a charge looks wrong, please email us first — we can usually fix it, or refund you, faster than a bank dispute. While a payment dispute with your bank is open, we pause the reservation.

We may update these terms. Changes never raise the price, the balance or the shipping fee of a reservation you have already made.

  • Email: info@olle.tech
  • Address: OLL.E, Inc., 603 Patterson St, Memphis, TN 38111, USA

Choose your colour

Your PinG is reserved in the colour you pick here.